We care about your privacy
We are committed to treating your privacy with respect, fairness, transparency and integrity, honouring the trust you place in us.
We will be transparent with you through our Privacy and Cookie Policy and during our interactions with you.
We will only use your personal data to provide our services, for legitimate business purposes, to fulfil legal obligations, to keep you safe and where you tell us it’s ok.
We will keep your personal information secure.
We will respect your rights to control the personal information you share with us.
How do we use cookies and our types of cookies?
We only use Essential Cookies ‑ These cookies are essential for the operation of our Platforms. They include, for example, cookies that enable you to log into secure areas of our websites, progress or complete a booking or make use of other online services we provide. They also include cookies that help us understand how users use our website, allowing us to improve the overall experience without being able to identify or target you or any other user individually. If you disable these cookies then you may not be able to use our Platforms fully or at all.
Personal information we collect and use
If you have any requests or queries about any of our products or services, we will need to collect information from you, including your contact details in order for us to provide you with assistance. We will collect this information when you send us an email, call our customer service centre, visit a local office, or contact us via another form of communication such as through social media.
The types of personal information we collect includes your:
name
title
nationality
address
contact details (including email address and telephone/mobile number)
booking reference
passport copy
Depending on the nature of your query, we may need to collect special categories of personal information from you so that we can properly understand the nature of your query or request.
How we use personal information to keep you up to date with our products and services
We use personal information to let you know about Destination Asia products and services that we think may be of interest to you. This may be based on your preferences, inferred from your interactions with us including on our social media accounts or market research.
We will only send you direct marketing in accordance with your marketing preferences. We may contact you by email, social media, or through other communication channels that we think you may find helpful. If at any time you would like us to stop sending you marketing material, contact us or choose the relevant "unsubscribe" link that you will find at the bottom of our emails received from us, or you can unsubscribe by contacting us.
How you can manage your marketing preferences
To protect your privacy and to ensure you have control over how we manage marketing with you (and provided that you have indicated that you would like to receive it): we will take steps to limit direct marketing to a reasonable and proportionate level; only send you communications which we believe may be of interest or relevance to you and at all times in line with your permissions, which, as appropriate, may include:
Be aware that if you unsubscribe completely from our marketing communications, we may be unable to notify you of tailored offers to meet your needs.
Storage of your personal information
We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected. For example, to manage bookings and provide you with any relevant products or services, as explained in this Privacy & Cookie Policy. We will ensure that it is disposed of in a secure manner.
In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
If you require further information about how we retain particular information please contact us.
Data access request
Under the European Union general data protection regulation, you can ask for information about your personal data and make other requests regarding your personal data. To verify your identity and process your request regarding your personal data, please view our Data Access Request Form and complete the information and/or supporting documentation requested. This information will be used solely to verify your identity and process your request. If you provide only some of the requested information, we may not be able to validate your identity and/or process your request
Updates to this Privacy & Cookie Policy
We may amend this Privacy & Cookie Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy & Cookie Policy, we will place any updates on this webpage and the privacy sections of any relevant platforms.
Legal
Without prejudice to your rights under applicable laws, our Privacy & Cookie Policy is not a contract and does not create any legal rights or obligations.
How to contact us
If you have any questions about our Privacy & Cookie Policy, you can contact us at [email protected] or at Destination Asia, 2034/93-96 Italthai Tower, 21st Floor, New Phetchburi Road, Bangkok, 10310 Thailand
